Business Model and Core Strengths

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Business Model

We serve a community of proud builders and partners, and are well-positioned in the value chain.

Core strengths include: Our associates, value added solutions, global supply chain, omnichannel experience

Statistics: 37,000 suppliers with no supplier accounts for more than 5% of total cost of sales, over 1,000,000 customers with no single customer accounts for more than 1% of revenue, over 1,000,000 products, over 1,700 locations, 50m ft2 footprint, 5,600 fleet vehicles, and 36,000 associates.

Balanced Market Exposure

Our balanced approach to end markets allows us to leverage scale in attractive markets with a less cyclical and more resilient business model.

60% RMI, 40% New construction. 52% Residential, 48% Non-residential.

Core Strengths

We leverage our unique platform’s strengths to deliver value for our customers.

Our associates

The heart of our business

We are a project success company enabled by knowledgeable and tech-savvy associates. The quality, knowledge, dedication and service that our associates deliver to our customers and the long-term and enduring relationships they develop is a key differentiator. We recruit, develop, engage and retain passionate people who build the relationships that are vital to our success.

We stay very focused on the unique needs of the customer and offer them the best value-added solutions. It’s what sets us apart, and a key reason we build such long-term relationships. Our associates use technology every day to drive productivity and deliver great customer experience.

Rooftop PP-R pipe installation supervised by Joe Smith, Ferguson National Sales Manager for PP-R

Digital Experience

customers through digital capability

Our digital capabilities mean that our customers are more efficient, saving them time and money. Through our digital platforms, we continually keep our customers updated with their order details when they are on the go. This means that our customers know where their products will be – exactly when they need them.

Inside our new Denver MDC with its automated inventory picking and replenishment system (on the left hand side)

Global supply chain

Scale delivered locally

Our scale and global supply chain connects us with 36K+ suppliers and enables us to deliver 1 million+ customers with a broad range of products and services locally.

We have hundreds of associates dedicated to product sourcing and an extensive network that places us within 60 miles of 95% of our customers in North America.

Value-added solutions

We exist to make our customers' complex projects simple, successful and sustainable

  • Sourcing


    A wide range of branded and exclusive own brand products.

    • Best product breadth and depth
    • Own Brand
    • Exclusive distribution
    • Global sourcing capabilities
    • Sourcing of non-stock items
    • Sustainable products
  • Sales Channels

    Sales Channels

    An omnichannel offer to provide flexibility and maximize access to our services and products.

    • Inside sales / outside sales
    • Sales Centers
    • Digital commerce
    • System-to-system
    • Counter sales
    • Showroom
  • Customized solutions

    Customized solutions

    Providing expertise to make the construction process easier and more efficient.

    • Take-off
    • Value engineering
    • Consultative approach to sustainability
    • Code and standard expertise
    • Bid tender
    • Virtual design services
    • Fabrication
    • Valve actuation
    • Pre-assembly
    • Kitting
    • Installation services
    • Project management
  • Fulfillment options

    Fulfillment options

    Same-day/next-day delivery of a broad range of products and solutions as well as nationwide outlets for face-to-face collection and on-the-spot advice.

    • Same-day delivery
    • Locker pick-up
    • Pro Pick-Up
    • Multiple delivery locations
    • Project staging - just in time
    • Direct shipment
  • After sales support

    After sales support

    Supporting our customers throughout their project, not just until the sales process is complete.

    • Warranty support
    • Credit
    • Project-based billing
    • Returns
    • MRO