Ferguson - About Us - Business Model and Core Strengths

Business Model

We serve a community of proud builders and partners, and are well-positioned in the value chain.

Balanced Market Exposure

Our balanced approach to end markets allows us to leverage scale in attractive markets with a less cyclical and more resilient business model.

Core Strengths

We leverage our unique platform’s strengths to deliver value for our customers.

Expert associates

The heart of our business

We are a project success company enabled by knowledgeable associates. The quality, knowledge, dedication and service that our associates deliver to our customers and the long-term and enduring relationships they develop is a key differentiator. We recruit, develop, engage and retain passionate people who build the relationships that are vital to our success.

We stay very focused on the unique needs of the customer and offer them the best value-added solutions. It’s what sets us apart, and a key reason we build such long-term relationships. Our associates use technology every day to drive productivity and deliver great customer experience.

Rooftop PP-R pipe installation supervised by Joe Smith, Ferguson National Sales Manager for PP-R

Digital Tools

Empowering
customers through digital capability

Our digital capabilities mean that our customers are more efficient, saving them time and money. Through our digital platforms, we continually keep our customers updated with their order details when they are on the go. This means that our customers know where their products will be – exactly when they need them.

Inside our new Denver MDC with its automated inventory picking and replenishment system (on the left hand side)

World-class Supply chain

Scale deployed locally

Our scale and global supply chain connects us with 36K+ suppliers and enables us to deliver 1 million+ customers with a broad range of products and services locally.

We have hundreds of associates dedicated to product sourcing and an extensive network that places us within 60 miles of 95% of our customers in North America.

Value-added solutions

We exist to make our customers' complex projects simple, successful and sustainable

Sourcing

A wide range of branded and exclusive own brand products.
- Best product breadth and depth
- Own Brand
- Exclusive distribution
- Global sourcing capabilities
- Sourcing of non-stock items
- Sustainable products
Sales Channels

An omnichannel offer to provide flexibility and maximize access to our services and products.
- Inside sales / outside sales
- Sales Centers
- Digital commerce
- System-to-system
- Counter sales
- Showroom
Customized solutions

Providing expertise to make the construction process easier and more efficient.
- Take-off
- Value engineering
- Consultative approach to sustainability
- Code and standard expertise
- Bid tender
- Virtual design services
- Fabrication
- Valve actuation
- Pre-assembly
- Kitting
- Installation services
- Project management
Fulfillment options

Same-day/next-day delivery of a broad range of products and solutions as well as nationwide outlets for face-to-face collection and on-the-spot advice.
- Same-day delivery
- Locker pick-up
- Pro Pick-Up
- Multiple delivery locations
- Project staging - just in time
- Direct shipment
After sales support

Supporting our customers throughout their project, not just until the sales process is complete.
- Warranty support
- Credit
- Project-based billing
- Returns
- MRO

Business Model and Core Strengths

Business Model

Balanced Market Exposure